IMPORTANT: Before purchasing the Tinggly Experience gift collection for the activities listed on our website www.tinggly.com. please read these terms and conditions carefully. We intend to rely upon these terms and conditions. For your own benefit and protection you should read the terms and conditions carefully. It is important that you understand that this page, together with the documents referred to on it, as it tells you the terms and conditions on which we supply the gifts to you (the purchaser/recipient). If you do not understand any point please ask for further information. In particular, your attention is drawn to the sections under the heading BOOKING, CANCELLATION and LIMITATION OF LIABILITY. By clicking on the tick box stating that you “accept the terms and conditions” you are acknowledging that you have read and agreed to these terms and conditions.
Before making a purchase we also ask you to become familiar with the terms and conditions of the activity supplier referred to in a particular activity description. Please note if there is a conflict or ambiguity between Tinggly.com’s terms and conditions and those of a supplier, the supplier's terms and conditions shall prevail.
Each gift collection entitles the recipient to the experiences provided on the www.tinggly.com. For up-to-date
list of experiences in each collection refer to Tinggly.com website only. Experiences inside Tinggly collections can be removed or added without prior notice.
All gift collections are valid for 5 years from the date of issue (unless stated otherwise).
The gift collection can be redeemed subject to a supplier’s availability before the expiry date and the activity must be completed before that date.
The gift collections are purchased from the website www.tinggly.com. All purchases require full payment.
You are advised of the accepted methods of payment at the time of purchase. We do not accept payment by cheque or postal order and you cannot pay in instalments.
We will send confirmation of your order to you via email.
The gift collections are delivered either by e-mail or by post.
Please note, some e-mail accounts may classify our e-mail as 'spam' email. We are not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls. If a recipient does not receive an e-mail fro Tinggly, please contact us immediately so that we can send the e-mail to an alternative e-mail address.
The invoice will be sent to the purchaser by email.
Please note that all bookings are made subject to the ACTIVITY Supplier’s terms and conditions. Upon making a booking, you will be bound by that Supplier’s terms and conditions. You may access the relevant Supplier’s terms and conditions by viewing that supplier’s website or requesting a copy of their terms and conditions to be supplied to you.
In order to enjoy your chosen activity and to arrange a convenient time for doing it, you must contact the activity supplier directly. Many dates, such as weekends and holiday periods, are very popular and may not be available unless a substantial period of notice is given to the activity supplier.
We recommend that you make bookings for your activities well in advance to avoid disappointment as the activity suppliers can get booked up. We recommend that bookings are made 14 days in advance at the very least.
Please note that some activities only have fixed dates available to choose from and cannot be tailor-made to suit each and every clients’ preferred dates and times.
When booking your date, please inform the activity supplier if you wish to bring other people as spectators.
Please note that once you have booked a date with an activity supplier, it may not be possible for you to change your mind and cancel or rearrange the booking.
If you are not satisfied with your purchase of a gift, please contact us within 30 days of purchase and we will be happy to refund the full cost of your un-booked gift. A refund of a gift will no longer be available once that gift has been used to make a booking with an activity supplier. Refunds are always made to the person who purchased the voucher, and if originally purchased by credit or debit card, the refund will be credited to the same card.
Once you book a specific date with an activity supplier you are bound by their terms and conditions, including those regarding cancellations.
In the event that an activity supplier needs to cancel the activity after you have booked a date, they should contact you. We strongly recommend however, that you contact the activity supplier the day before you depart for your activity.
In the event of an activity being cancelled for any reason we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs, or other cost or expense incurred in connection with the activity.
Please note, that the activities may require waiting times, especially as some are weather dependant. There is also the possibility of short notice cancellation by an activity supplier due to weather, mechanical problems, staff illness or other unforeseen circumstances beyond the supplier’s control.
In the event that an activity is cancelled you should simply re-book with the activity supplier concerned.
If you or your recipient are not satisfied with the activity gift collection purchased you may exchange it for an alternative gift collections from our range within 30 days of the gifts issue date, provided that you have not booked the activity with the activity supplier.
If the activity is of greater cost than the gift collection previously purchased then the difference must be paid by you. If the new activity is of a lower cost than the gifts that has been purchased, no cash refund will be given.
Once an activity has been booked it cannot under any circumstances be exchanged or refunded. Only one exchange is permitted. Exchanged gifts are non refundable
We act as a booking intermediary for independent activity suppliers who may make changes to their prices at any time. We ask activity suppliers to inform us about price changes in advance and to not charge extra for gifts already sold, but in very rare cases we reserve the right to make variations to prices at any time without notice.
All prices quoted are inclusive of VAT where applicable.
The nature of some of the services that are promoted on Tinggly.com are dangerous. Prior to ordering or participating in any activity you should be aware of the risks involved. Responsibility rests with you to make independent enquiries with the supplier and other third parties as to the need for you or the participant to acquire your own insurance cover.
Please note that the activity suppliers might arrange their own liability insurance, which may provide insurance for participants covering them in cases where the supplier acts negligently. We advise you to check the terms of any such insurance that the activity suppliers may provide.
Many activities have restrictions (such as age, height, weight, physical and medical limitations) which may vary from supplier to supplier, so please check these before purchasing a gifts. Details of these restrictions in each case are available on our website or can be provided on request.
If the person who is to go on the activity has any doubts about their medical fitness, they should consult their doctor before booking the activity.
It is your responsibility to ensure that you select an experience appropriate for the intended recipient and it is the responsibility of the recipient to confirm that the activity is suitable for them prior to booking.
We will not refund any gifts if the participant cannot comply with a supplier’s restrictions and are turned away from the supplier’s venue.
The descriptions on this site are as accurate as we can make them, however there may be some variations. Photographs, illustrations and details, such as the particular equipment, vehicle or route followed are subject to change depending on the specific conditions on the day.
The stated total duration is an indication of the time you are likely to spend at the venue and may slightly differ for each participant.
If you encounter any problems or have any complaints with the gifts please contact us at the following link: tinggly.com/contacts
In case of a problem with an activity, please speak to the activity supplier on the day, so they have the opportunity to resolve any problems there and then. Failure to highlight issues on the day of the activity may jeopardise investigations and result in an unsatisfactory outcome.
If your complaint is not resolved on the day, you must write to us within one week (7 days), providing us with your booking reference, the name and surname of the activity supplier’s representative who you highlighted the complaint to on the day and full details of your complaint.
If either of us fails to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into this contract with one another.
Nothing in this agreement excludes or limits in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) defective products under the Consumer Protection Act 1987.
Many activities promoted on Tinggly.com are dependent on the weather and we advise you to call and check with the supplier whether the weather conditions are suitable for the booked activity. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. In the event of cancellation, Tinggly.com will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
These terms and conditions and any dispute or claim arising out of or in connection with them or their formation are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.
Purpose of this privacy notice
This privacy notice aims to give you information on how Tinggly Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or take part in a competition.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Tinggly Ltd is the controller and responsible for your personal data (collectively referred to as "Tinggly", "we", "us" or "our" in this privacy notice).
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 18th May, 2018.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
To manage our relationship with you which will include:
To enable you to partake in a prize draw, competition or complete a survey
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Tinggly Ltd for marketing purposes.
You can ask us to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We might share your personal data within the Tinggly Ltd partners, i.e. for booking with experience suppliers. This will involve transferring your data outside the European Economic Area (EEA).
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". For further details, see European Commission: Binding corporate rules.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data can be requested from us by contacting us
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
What are cookies?
A cookie is a tiny text file that is stored on your computer when you visit a website. Tinggly use these cookies to keep track of what you have in your basket when making a purchase and to help improve your visit to our site. For example, we may use this information to help us choose relevant products to show you or to identify errors and help us resolve them, making your shopping experience with us as enjoyable as possible.
It is important to remember that these cookies cannot harm your computer and do not store any personal data, such as credit card details.
We do have relationships with carefully selected third parties, who may set a cookie during your visit to our site for remarketing purposes; meaning that they may show you some of our products that you have shown an interest in at a later date.
It is important for us to provide you with this information to comply with recent legislation and to ensure we are completely open and honest with you about your privacy when using our site.
Our cookies policy
To enable us to provide the optimum shopping experience on our site, your computer, tablet or mobile phone will need to accept cookies; helping us to provide you with certain personalised features of our site.
The cookies on our site do not store any sensitive information such as your name, address or payment details; they simply hold the 'key' that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our site, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Here is a list of the main cookies we use and what we use them for:
Utma, utmb, utmc, utuz, utmt, utmz, utm.gif, ga, gid
hjIncludedInSample, ads/ga-audiences, ads/user-lists/#, c, fr, GPS, IDE, test_cookie, tr, khaos, MUID, MUIDB, put_#, rgb, rpx, VISITOR_INFO1_LIVE, YSC, newVisitorPopupShown
Third Party Cookies
Whilst browsing our site you will notice that some of the cookies are not related to Tinggly. If you view a page that contains embedded content, cookies may be written to your computer from these sites. Tinggly does not have control over the cookie settings on these sites and we recommend that you check such sites for more information on how to manage their settings.
Partners that may drop a cookie on Tinggly include:
AvantLink; Google Analytics; Google Adwords;
Sometimes we advertise on third party websites. Each advertiser uses its own tracking cookies; information gathered is not confidential or interchangeable.
Social Networking sites
You may have cookies stored on your computer from social networking sites such as Facebook and Twitter when you "share" Tinggly content with friends. We do not control the settings of these sites, so you will have to check the specific site for more information about their cookies.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies (acting as joint controllers or processors) and provide IT and system administration services and undertake leadership reporting.
External Third Parties
Registered address: Volungių g. 11, Sakiskes, LT-15165 Vilniaus r., Lithuania
Registered number: 304410868